Home   About Us   Blog   News   Product Search   FAQ   Site Map   Checkout   Track Your Order   Shopping Cart
Shipping and Payment Information and Return Policies
Free Raclette Recipe Book

Free Raclette Recipe Book

Raclette Recipe Book
Receive a FREE recipe book with a purchase of a Swissmar Raclette. Use coupon code BOOK during check out. 
While supply lasts.
We gift wrap for you and ship directly to your loved ones! FREE Holiday, Birthday, Wish you well, Thank you card etc. included!  

Shipping Time

All in stock item will ship the next business day with the carrier that allows fastest delivery. We will notify you by email of any delay. If you need faster delivery you can choose 3rd day air, 2nd day air or overnight delivery during checkout. The additional shipping charge will be based on actual shipping costs. Items ordered together may not arrive in the same box.

Sample of shipping time for an order received on Monday will ship on Tuesday:
Ground shipping: 3-4 business days
3rd day air: delivery on Friday
2nd day air: delivery on Thursday
overnight: delivery on Wednesday.

If you order before 12 p.m. we might be able to ship same day. Please confirm with us by phone 605 332 5572

Shipping Charge

Ground shipping is FREE for any orders totaling $59 or higher. For smaller orders the shipping charge will be based on UPS ground rates. We reserve the right to use a different shipping method. If you need expedited service, see Shipping Time above. 

Shipping Destination

We deliver anywhere in the US and US territories. Due to higher shipping charges we have to collect an additional fee of $25 for ground shipments to Hawaii, Alaska and the US territories. Expedited shipping is charged according to the UPS fee schedule, we don't always ship UPS, soemtimes FedEx or US postal service are a faster choice.

Currently, RacletteCorner.com can not accept online orders for shipments outside the United States. Please call customer service at 605 332 5572 or email us at service@RacletteCorner.com for shipping options and charges.

Gift Wrapping

During the checkout process you can select gift wrapping for your items. Than use the 'comment box' to add a text to your card. If you let us know what the occasion is we'll make sure to use a matching card and wrapping paper.

Payment Options

We accept Visa, Mastercard, American Express, Discovercard, and PayPal.

International Customers

If you are an international customer buying to ship within the US, please use PayPal for your purchase. PayPal will allow you to enter your credit cards billing address and will support card authorization.

Return Policy

Every item we sell is backed by our 100% satisfaction guarantee. If, for any reason, you are not satisfied with your purchase, simply return the item within 10 days after receipt for an exchange or a refund, following the steps below. The item needs to be unused and in its original packaging. Please be aware that shipping and handling fees cannot be refunded. All items returned are subject to a 20% re-stocking fee. The re-stocking fee may be waived for exchanges. Please note that we can NOT accept the return of food items. Sales of food items are final unless you have concerns regarding the quality of the product you have received in which case we'd ask you to call us at 605 332 5572.

Steps for making a return

Call or email Customer Service for a return code number at 1-605-332-5572 or service@RacletteCorner.com

Send the item(s) via UPS or insured mail to:

RacletteCorner.com - Returns
HSE eBiz LLC
1209 S Overlund Pass
Sioux Falls, SD 57110

Enclose a copy of your Delivery Note, be sure to indicate your preference for an exchange or refund.
Note the return code number provided by Customer Service, shipping and handling charges are not refundable.
We cannot accept C.O.D. packages. Most exchanges and returns will be processed within three weeks of receipt.

Cancellation

If you have to cancel your order you can do so free of charge if the item(s) has not been shipped already. Otherwise we need to charge you a 20% re-stocking fee for returned items (see return policy). We reserve the right to cancel an order at any time. No rain checks on sales items.

Home  ·  About Us  ·  Contact Us  ·  FAQ  ·  Shipping/Payment  ·  Privacy/Security  ·  Links

We accept the following payment methods, checks, and money orders 

PayPal: Mastercard, American Express, Discover, Visa

Copyright © HSE eBiz LLC Sioux Falls, SD
mailto:info@raclettecorner.com