Frequently Asked Questions

What kind of Raclette unit should I get?

What Raclette Grill is right for me?

What grill top should I choose?

What accessories do I need?

Can I have my order gift wrapped?

When will my order ship?

Where is the cheese produced?

Tell me about the cheese

When will the cheese ship?

How much cheese do I need?

Where is the meat produced?

For more questions regarding shipping and payment please click here.

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What kind of Raclette unit should I get?

We offer traditional raclette melter where the cheese is brought close to a heating source until it starts melting and than scraped off. The cheese is served with boiled potatoes and some side dishes. (see recipe) While this is a very traditional way of enjoying raclette, alot of people now go for a raclette grill that has dishes that can be put under the heating element to melt cheese slices and a grill top to cook meat and vegetables to go with the cheese. This unit allows to be more creative when it comes to raclette dinner. We also offer raclette grills that double as a mini-pizza maker, where an additional heat source heats up the dishes from below which allows to use pizza dough in the dishes to create faboulus crispy mini-pizzas.

What Raclette Grill is right for me?

The first question you have to answer is how many people you’d like to entertain and how much room do you have to store the raclette grill. Our smallest grill is the Mini-grill from Boska Holland. It’s a cute unit that is great for a romantic dinner for 2 and small enough to fit into every kitchen cupboard. The next step up is the 4 person grill from Swissmar. This is still a small unit but offers enough space so 4 people can enjoy raclette together. Its size makes it ideal for smaller dining tables and places where storage space is restricted. The larger raclette grills  can comfortably accommodate 6 or 8 people. The Stockli 6 person grill combines raclette with the American favorite ‘Pizza’. A separate heating element below the raclette dishes can be used to make mini-pizzas. The 8-person raclette grills from Swissmar are all the same regarding functionality as they all easily accommodate gatherings of friends and family. The difference is in the color and material of the base unit and the different grill tops (see below).

What grill top should I choose?

The raclette grills are available in 3 different tops.

  1. The non-stick grill top is easy to clean and heats up fast. To avoid damage to the coating one has to be very careful not to use any metal utensils on the grill top. We recommend using a nylon turner or tongs to handle the grilled goods.
  2. The hot stone is a popular choice for its functionality and elegant apperance. This natural granite stone is very robust. Cleaning is easy with a simple scrub in warm soapy water. The stone needs some preheating time either on the grill (30 minutes prior to start) or in the oven (30 minutes at 350F).
  3. The cast iron grill top is a wonderful new addition to the raclette dining experience. The many benefits include a short pre-heating time, a durable coating, and easy cleaning with a simple water only scrub. The cast iron grill top works essentially like cast iron cookware, meaning it will need to be seasoned before its first use. 

What accessories do I need?

Every raclette comes with the basic necessary accessories.  The accessories offered are a wonderful addition to any raclette dining experience, or as a thoughtful gift for friends and family with their own raclette grill.  If you choose a non-stick grill top we recommend a nylon turner or raclette tongs to avoid accidental damage by use of forks when handling the grilled goods.  Our stainless steel turner provides an elegant solution for turning the grilled goods and scraping for clean up. A nice touch is the insulated potato basket that keeps the boiled potatoes warm and brings Swiss flair to the dinner table with its Swiss flag design.

Can I have my order gift wrapped?

During the checkout process you can select gift wrapping for your items. Than use the 'comment box' to add a text to your card. If you let us know what the occasion is we'll make sure to use a matching card and wrapping paper. Sorry, we can’t gift wrap food items since they are being ship from the manufacturer

When will my order ship?

All in-stock items will ship the next business day after we receive your order. You will be notified when your order has shipped and where you can track your order. In the unusual event that an item is on back-order we will notify you as soon as we get your order. The cheese and meat is being shipped from the producer and is handled a little differently. (see below)

Where is the cheese produced?

The MontanellaRaclette Cheese is produced in Wisconsin from Roth Kaese USA a subsidiary of the well know Swiss dairy company Emmi. The actual Emmi Swiss Raclette cheese is imported from Switzerland. 

Tell me about the cheese

Montanella Raclette Cheese, previously called Grand Crue Raclette:
Handcrafted in small batches and cured in the cellars of Roth Kase, this washed rind cheese has a velvety, semi-soft body and a nutty, yeasty finish. This sensational melting cheese is a 'must' for an authentic raclette dinner.

Emmi Swiss Raclette Cheese:
The imported Swiss Raclette cheese is milder in flavor and melts creamier then it's domesticaly produced cousin. 

Our staff and customers are pretty evenly devided what cheese they prefer. Some say that the milder Swiss Raclette allows for the meat and vegetable to show their flavor, while others prefer the stronger flavor of the Montanella. If in doubt try our sampler.

When will the cheese ship?

If you choose ground shipping, the cheese will ship on Monday or Tuesday following your order. The cheese is shipped on ice. Most destinations can be reached within 3 days, some need 4 days. (click here for a Map of UPS ground shipping time). To ensure that the cheese is still cold at arrival we can’t ship over a weekend since that would prolong the delivery time. If you need the cheese faster, you can choose 3rd, 2nd day or overnight shipping during checkout. Please note that you will get charged the actual shipping fee with UPS air. If you order today before 4.00 pm. your expedited shipment will go out the next day IF time allows a delivery before the weekend. If in doubt, please don’t hesitate to call or email us. To avoid expedited shipping charges we ship the cheese on ice. We will charge you a fee of $4.00 to cover the cost of ice and foil. 

How much cheese do I need?

For a traditional raclette dinner, we recommend 1/3 to 1/2 lb. of raclette cheese per person. We offer cheese blocks for easy cutting to use with a raclette grill and 1/4 and 1/2 cheese wheel to be used with our raclette melter.

Where is the meat produced?

The dried meats and sausages are made in small batches by a Swiss butcher in the US. using traditional Old World recipes. 

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